A1: EQME store is an online shopping site where customers can purchase natural products made in Mexico and more. This store was formed with the intention of providing quality goods and to bring them a little bit of Mexican traditions, culture and memories.

A2: To place an order, simply browse our online store, add your desired items to your cart and, proceed to checkout. Follow the prompts to enter your shipping and payment information and then confirm your order.

A3: We accept major credit cards including, American Express, Discover, Visa, Mastercard as well as Google pay, Apple-pay, and Meta pay.

A4: shipping times vary based on your location. Typically, orders are processed and shipped within 1-2 business days. Standard shipping within the US, usually takes 3-7 business days.

A5: Yes, once your order has been shipped, you will receive a confirmation email with a tracking number, you can track your order with the number given to you.

A6: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and its original packaging. To start a return, you can contact us at eqmestorellc@gmail.com. You can always contact us for any return question at eqmestorellc@gmail.com

A7: No, we do not offer international shipping.

A8: You can reach our customer service team via email at eqmestorellc@gmail.com or by phone at 626-710-7242. We are available Monday to Friday from 8 am to 5 pm pacific time.

A: yes, they are true to size, however some products may vary not for everybody’s type.

A10: Not yet

A11: unfortunately the orders cannot modified or changed after they have been processed. Please review your order carefully before submitting.

A12: Yes, we offer delivery services as long as the purchase is above $50. The delivery radius is 20 miles and the delivery fee is $5.00.

A:13 Most of our products are made in Mexico and imported, there are some things that have Mexican theme but, created here in the USA. The products offered are made from natural ingredients and not harmful to humans.

Q 14: Many of our products are handmade such as candles, soaps, shampoos, etc..