FREQUENTLY ASKED QUESTIONS
Q1: WHAT IS EQME STORE?
A1: EQME store is an online shopping site where customers can purchase natural products made in Mexico and more. This store was formed with the intention of providing quality goods and to bring them a little bit of Mexican traditions, culture and memories.
Q2: HOW DO I PLACE AN ORDER?
A2: To place an order, simply browse our online store, add your desired items to your cart and, proceed to checkout. Follow the prompts to enter your shipping and payment information and then confirm your order.
Q3: WHAT PAYMENTS METHODS DO YOU ACCEPT?
A3: We accept major credit cards including, American Express, Discover, Visa, Mastercard as well as Google pay, Apple-pay, and Meta pay.
Q4: HOW LONG DOES SHIPPING TAKE?
A4: shipping times vary based on your location. Typically, orders are processed and shipped within 1-2 business days. Standard shipping within the US, usually takes 3-7 business days.
Q5: CAN I TRACK MY ORDER?
A5: Yes, once your order has been shipped, you will receive a confirmation email with a tracking number, you can track your order with the number given to you.
Q6: WHAT'S YOUR RETURN POLICY?
A6: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and its original packaging. To start a return, you can contact us at eqmestorellc@gmail.com. You can always contact us for any return question at eqmestorellc@gmail.com
Q7: DO YOU OFFER INTERNATIONAL SHIPPING?
A7: No, we do not offer international shipping.
Q8: HOW DO I CONTACT CUSTOMER SERVICE?
A8: You can reach our customer service team via email at eqmestorellc@gmail.com or by phone at 626-710-7242. We are available Monday to Friday from 8 am to 5 pm pacific time.
Q9: ARE YOU PRODUCTS TRUE SIZE?
A: yes, they are true to size, however some products may vary not for everybody’s type.
Q10: DO YOU HAVE A PHYSICAL STORE?
A10: Not yet
Q11: CAN I CANCEL OR MODIFY MY ORDER AFTER IT HAS BEEN PLACED?
A11: unfortunately the orders cannot modified or changed after they have been processed. Please review your order carefully before submitting.
Q12: DO YOU OFFER DELIVERY?
A12: Yes, we offer delivery services as long as the purchase is above $50. The delivery radius is 20 miles and the delivery fee is $5.00.
Q13: ARE ALL OF YOUR PRODUCTS AUTHENTIC FROM MEXICO?
A:13 Most of our products are made in Mexico and imported, there are some things that have Mexican theme but, created here in the USA. The products offered are made from natural ingredients and not harmful to humans.
Q14: ARE YOUR PRODUCTS HANDMADE?
Q 14: Many of our products are handmade such as candles, soaps, shampoos, etc..